Frequently Asked Questions
What can I expect in the first session?
Your first session is an opportunity to get to know your therapist and set the foundation for your journey ahead. You can expect a warm and welcoming atmosphere where you will feel comfortable sharing whatever is on your mind. The session typically begins with a discussion about your goals, concerns, and what brought you here. Your therapists may ask questions to better understand your needs and explain how they can support you. It’s a time for you to ask any questions too – whether about the process, their approach, or what to anticipate in the sessions to come. The focus of this first meeting is to establish trust, ease any nerves you might have, and ensure you feel confident moving forward. There’s no pressure – just an open and supportive space to begin your journey.
You’ll also have a chance to ask questions and start forming a treatment plan, though most in-depth work happens in later sessions. It’s normal to feel nervous and to share gradually.
How long is each session and how often do we meet?
When it comes to scheduling, we aim to keep things simple and flexible. Sessions are 50 min long. weekly or bi-weekly sessions are generally recommended, especially in the early stages, as they help create consistency and support the therapeutic process. That said, together we will find a schedule that suits you best, ensuring it aligns with your lifestyle and delivers the results you’re aiming for.
Is everything I say confidential?
Yes, everything you say is treated as strictly confidential. We will talk about confidentiality in detail during our first session as part of the therapy contract, where we will explain how your information is protected, and a few rare exceptions where confidentiality may need to be broken (i.e., there is a risk of harm to yourself or others).
How do I book a session?
You can schedule a session with your preferred therapist by contacting them via email or phone. Contact details are available on the Contact page of this website.
What if I need to cancel the appointment?
We understand that plans can change. If you need to cancel your appointment, please let us know as soon as possible. Simply contact the therapist via phone or email, and we will assist you with rescheduling or cancelling. To avoid cancellation fees, we kindly request at least 24 hours’ notice. This allows us to offer your slot to someone else who may need it. Thank you for your understanding and cooperation.
What should I do if I am in crisis or need urgent help?
If you are overwhelmed, unsafe, or in immediate danger, it is important to seek urgent help right away.
- In an immediate emergency, call emergency services (112 or 999) or go to your nearest hospital emergency department
- If you are struggling with your thoughts of self-harm or suicide, reach out to a trusted person, a crisis helpline, or emergency services. In Ireland, you can contact
- Samaritans at 116 123
- Pieta House at 1800 247 247
- Women's Aid Help 1800 341 900
- If you need support outside of session time, consider local crisis support services or helplines